TERMS & CONDITIONS
With great pride we can tell you that this artistic proposal is made with love, by hand and consciously. For this reason, each work of art, garment or product; It is made together with talented designers, artisans, artists or local and small businesses. The work done is slow, with fair payments and proud of it being this way.
Below we present some basic rules that we established for the use of the website and relevant information regarding your purchase:
1. GENERAL INFORMATION
to. These terms and conditions are relevant to each order placed and each agreement reached through agud95.com.
b. By placing an order on agud95.com, you agree to the terms and conditions of agud95.com.
C. Unless explicitly agreed to by all parties involved and confirmed in writing by agud95.com, deviations from these terms and conditions do not apply to any order or agreement reached through agud95.com.
2. ORDERS AND SALES CONTRACTS
to. When you place an order on agud95.com, you will be asked to confirm your order when you reach the final step of the ordering process. After confirming your order, you have placed a binding order for the chosen products.
b. After placing your order, agud95.com will send you a confirmation email to confirm that your order has been successfully received. The email will be sent to the email address you provided to us during the order process.
c. The order confirmation does not yet constitute a sales contract. The order confirmation is intended only to inform you that agud95.com has received your order.
d. A binding contract of sale comes into effect after payment is received and agud95.com confirms shipment of the product.
F. If payment is not made correctly, the order will be automatically canceled and a sales contract will not come into force.
3. INTERNATIONAL ORDERS
to. agud95.com accepts orders from any country in the world.
b. International orders outside of Colombia may be subject to customs charges and import taxes. If you live in a country outside of Europe and customs charges or import taxes are imposed on your order, you will be required to pay these charges upon delivery of your order. As we have no control over customs charges or import taxes, please understand that agud95.com is not responsible for any additional customs charges or import taxes imposed on your order.
4.INVENTORY
to. If a product is out of stock, agud95.com will automatically inform you.
b. In the event that you place an order for a product that is out of stock and you have not been informed in time, e.g. Due to technical failures, agud95.com has the right to cancel your order. If you have already paid for the product, agud95.com will refund the exact amount you paid.
5. PRICES
to. You will be charged the prices shown on agud95.com at the time you place your order.
b. Prices shown exclude shipping costs. Unless you are informed at the time of purchase.
c. Exact shipping costs are calculated automatically when you place your order and will depend on your shipping address, the weight and size of your order.
d. agud95.com has the right to cancel promised products in case prices are displayed incorrectly due to technical failures.
and. In the case of shipping works of art (paintings, sculptures, etc.), the shipping cost will be calculated separately, depending on the shipping address, weight and size of the work.
6. PAYMENT OPTIONS
to. You can pay for your order using any of the following payment methods: PayPal, Credit Card, PSE and Cash.
b. All payments through agud95.com are handled by the MercadoPago payment portal.
C. When you have finished shopping and choose to continue checking out, you will be asked to complete your payment. Once you select your preferred payment method, you will be redirected to the MercadoPago secure payment portal and after completing the payment, you will be redirected back to agud95.com.
7. SHIPPING (FROM STORE OR GALLERY)
to. Your order will be shipped after your payment is received.
b. When payment for your order is received, we will process and ship your order within 1 to 5 business days. The products will be sent to the address you provided to us when you placed your order.
C. As soon as your order is shipped, you will receive a confirmation email including track and trace details.
d. Shipping within Colombia generally takes 1-7 business days from the day of shipping, depending on your location.
E. Shipping outside of Colombia may take between 15 days to 45 business days from the day of shipment, depending on your location. Note: These delivery times are an indication, not a guarantee. Delivery times exceeding the delivery times indicated here will not give you the right to compensation, to cancel your order or to revoke your sales contract.
F. Although unlikely, customs officials are authorized to open packages for inspection. As this is out of our hands, please understand that we cannot accept responsibility for any orders delayed by foreign customs. Additionally, customs duties, which are not included in our product or shipping charges, may or may not be imposed by your country's customs officials. Our customers tell us that fees are not consistently collected in small packages. Please contact your country's customs officials for more information on how they will handle your order.
G. All packages require you to sign for delivery. Therefore, it is important that someone is present at the address at the time of delivery.
H. You should never accept a package that shows signs of damage. In the unlikely event that the shipping company wants to deliver a damaged package to you, please reject the package and send an email to info@agud95.com to inform us of the situation within 1 business day of accepting the package. In the unlikely event that you have accepted a package that appears undamaged on the outside and the product is damaged inside, please do not handle the package further and email info@agud95.com with images of the damaged and original product. packaging within 1 business day of accepting the package. We will then contact the shipping company to notify them of the situation.
I. If you enter the wrong address during your order process and we are forced to resend your package, please understand that there will be an additional shipping charge equal to your original order.
8. RETURNS
to. You may return any unused products purchased from us for any reason.
b. To qualify for a refund, the product must be returned in good condition and the value of the product must not be affected. We do not refund products returned that have been used or damaged. Therefore, we recommend that you carefully wrap a returned product to prevent it from being damaged.
C. To qualify for a refund, you must return the product to us within 14 business days of the email confirming shipping. In this sense, we recommend that when returning a product you always choose a shipping service with a tracking option.
d. Shipping and handling charges for return shipments are non-refundable. As we are a small business with a customer base in several countries around the world, we cannot offer to handle return shipping costs. When you decide to return a product, you will be responsible for the return shipping costs unless the product was damaged upon delivery. Please note that you should never accept a package that shows signs of damage.
my. To receive a refund, you must obtain a Refund Authorization. You may obtain a Refund Authorization by sending an email to ai nfo@agud95.com indicating your order information and explaining why you wish to return the product. If you return your product without a Refund Authorization, you risk not receiving a refund. Therefore, you should only return the product after you have received our confirmation email.
F. We will refund you once we have received the complete, unused and undamaged product. An email confirmation and refund will be issued within 30 days of receiving your returned product. You will receive your refund through the same payment method used to make your purchase.
gram. In case you return only parts of the product or in case you return the product in poor condition, no refund will be made. And we have the right to keep the (parts of the) product and retain the payment already received.
H. Returned products must be sent to the following address:
Alejandro Alegüe
Calle 32 sur #47- 46 Apto 914
Envigado, Antioquia
Colombia
9. WARRANTY
to. To ensure that your order is complete and free of defects, you must examine your order upon delivery. In the unlikely event that your order is incomplete or damaged, please do not handle the package further and email info@agud95.com with images of the damaged product and the original packaging within 1 business day of accepting the package. We will then contact the shipping company to notify them of the situation. If you do not notify us of incomplete or damaged orders within 1 business day of delivery, you risk forfeiting your right to a refund or replacement.
b. In the event of a damaged product or if we ship the wrong color or size of the product you ordered, you have the right to delivery of a new product that is free of damage. In case the ordered product is no longer available, you have the right to choose a different product that has the same value as the ordered or cancel the order. Damaged product must be returned to the return address mentioned above (terms and conditions #8). Once we have received the damaged product, agud95.com will send you a new, damage-free product or refund any amounts already paid if the product you ordered is no longer available and you do not wish to choose a different product. As long as you can send us a copy of the receipt, we will pay the shipping costs you incur when returning the damaged product as a refund. A refund will be issued to your account within 30 days from the date we receive the product.
C. In the event that the product you return to us does not have any defect or matches the size or color you ordered, you will have the right to receive, at your expense, the product you returned to us. If you do not wish to receive the product you sent us, agud95.com has the right to keep the product and retain the sums already received. In this case, agud95.com will not refund the shipping costs of the return shipment.
d. agud95.com will not compensate for any damage that occurs to the products due to improper handling.
10. RESPONSIBILITY
to. agud95.com is never obliged to pay compensation for damages, except if and to the extent that the damage suffered was inflicted intentionally or by gross negligence of agud95.com or its employees. However, the liability of agud95.com for lost profits, consequential or indirect damages is excluded at all times.
b. In all cases in which agud95.com is obliged to pay compensation for damages, this will never be greater than the invoice value of the product to which or in relation to which the damage has been caused, or, if the damage is covered by an insurance policy from agud95.com, the amount actually paid by the insurer.
C. Any claims towards agud95.com, except those recognized by agud95.com, expire after a period of 3 months from the claim arising.
d. agud95.com contains links to third party websites and services that are not operated by agud95.com. agud95.com cannot, under any circumstances, be held responsible for the content and quality of these websites and services.
11. FORCE MAJEURE
to. agud95.com has the right to invoke force majeure if the implementation of the sales contract is, in whole or in part, temporary or not, prevented or prevented by circumstances reasonably beyond our control. These circumstances will include, but are not limited to, site or building blockades, strikes, specific work interruptions or slowdowns and lockouts, delays in supplying agud95.com with parts, goods or services ordered from third parties, accidents and business interruptions. commercial operations.
b. In the event of force majeure, agud95.com will notify you as soon as possible by email.
C. In case of force majeure, the obligations of agud95.com are suspended. If force majeure lasts more than three months, agud95.com and you as the customer are authorized to revoke the sales contract by means of a written declaration.
12. COPYRIGHT AND INTELLECTUAL PROPERTY
to. agud95.com owns the rights or has the rights to use all photos and texts displayed on agud95.com.
b. agud95.com is and remains the sole and exclusive owner of all trade names, trademarks, domain names, copyrights, database rights, registered and unregistered designs and other trademarks owned by agud95.com.
C. Under no circumstances will the property rights of agud95.com be granted to customers.
d. Customers may not register or use the proprietary rights of agud95.com in any way.
13. DISCLAIMER
Despite the constant care and attention we devote to the composition and quality of the content on agud95.com, it is possible that the information provided on agud95.com is incomplete or incorrect. We cannot guarantee that the information on our website is suitable for the purpose for which the information is consulted. As such, we exclude all liability for any direct or indirect damages arising from or in any way related to the use of information on agud95.com.
The information on our website is updated regularly and any changes can always be applied with immediate effect. For changes, questions or comments, please write to info@agud95.com.
14. PRIVACY
to. agud95.com takes great care in handling your personal information. We will use your personal information only for purposes related to your order, e.g. to notify you of the status of your order. Personal information is carefully processed and protected and we comply with the rules and regulations formulated and governed by the Colombian Data Protection Authority.
b. agud95.com collects and stores customer data for the ordering and delivery process. The information you provide when placing an order on agud95.com will be used solely to process your order and to send relevant information related to your order. Usernames and email addresses are stored and used to register, save favorite products, and send emails related to order handling.
C. agud95.com uses cookies only to remember passwords and usernames.
d. agud95.com does not provide any personal data to third parties. agud95.com always takes the utmost care to avoid misuse of information by third parties. However, agud95.com is not responsible for misuse of information by third parties or non-compliance with privacy regulations by third parties.
and. agud95.com is committed to secure and reliable storage of data and is responsible for technical and organizational security measures (including encryption and passwords) to protect (personal) data against any form of unauthorized access and processing, but cannot offer any guarantee.
F. To completely remove your data from agud95.com, you can send an email to info@agud95.com.
H. agud95.com is not responsible for the data protection of the websites to which agud95.com refers. It is recommended to consult the privacy policy of these websites.
15. QUESTIONS
to. All questions regarding your order should be sent to info@agud95.com.
b. All questions must be written in Spanish or English.
C. We aim to respond to any questions or complaints within 3 business days.
16. MODIFICATIONS AND UPDATES
to. agud95.com has the right to change these terms and conditions and the content of the store at any time.
b. If agud95.com decides to change or update these terms and conditions, the changes will be included in this document and the new terms and conditions will be effective from the date of publication on agud95.com.
C. This document was last modified on November 2, 2022.